Terms & Conditions

Fabulous Masterpieces has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by writing to: Customer Care, Fabulous Masterpieces Ltd, 11 Westville Rd, London, W12 9BB as soon as possible.  Alternatively please email us at customercare@fabulousmasterpieces.co.uk


Bespoke Paintings & Portraits from Your Photographs

We are unable to refund paintings that are personally and specifically designed for a customer. This also includes portrait paintings of people, animals and houses. All paintings will be of the same standard as shown on the website and the client can request unlimited changes.  However, once you have approved your portrait, no further alterations can be made and since Fabulous Masterpieces will be unable to resell such paintings, no money back offer can be given.

Refund Policy - Fine Art Replicas

On completion of your fine art reproduction you will be sent a photo of your oil painting. Should you wish to make any alterations no matter how slight, your artist will be happy to do so. We want you to be delighted with your painting. If, on the rare occasion an error has been made by Fabulous Masterpieces, Fabulous Masterpieces will redo the oil painting at their expense. If, for whatever reason you are unhappy with the painting and would like changes made, you must tell Fabulous Masterpieces immediately at this stage as once the painting has been approved by you at photo stage, Fabulous Masterpieces cannot offer you anymore alterations and no returns can be made. Unfortunately, since all of our art reproductions and portraits are custom-made no refund can be given.

Our Commitment

We are committed to protecting your privacy. We use the personal information you give us, such as your billing, delivery and e-mail addresses, to process and keep you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. Under no circumstances do we rent, trade or share your e-mail address with any other company for marketing purposes.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. Ever.

 

Delivery Policy

Please allow between 4 - 6 weeks from commissioning your painting to receiving it. We need to make sure the oils have sufficently dried before we can safely deliver your oil painting to you.  Your painting will be delivered by Royal Mail's special delivery service and will also be insured against loss and damage. Special delivery means that you will receive your painting before 1pm the next day. We will of course notify you of your own personal delivery date.  If for some reason your painting unfortunately gets lost in transit, we will of course redo your painting at our own expense. No refunds however will be given.

 

Data Protection Policy

Fabulous Masterpieces fully endorses and adheres to the principles of Data Protection as set out in the Data Protection Act 1998.

Any personal data which we collect, record or use in any way whether it is held on paper, on computer or other media will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 1998 ('Act'). We fully endorse and adhere to the eight principles of Data Protection as set out in the Act. These principles state that personal data must be:-

  1. fairly and lawfully processed
  2. processed for specified and lawful purposes and not in any other way which would be incompatible with those purposes
  3. adequate, relevant and not excessive
  4. accurate and kept up to date
  5. not kept for longer than is necessary
  6. processed in line with the data subject's rights
  7. kept secure
  8. not transferred to a country which does not have adequate data protection laws.

     

    Choice to Opt-Out

    If you are no longer interested in receiving announcements and other marketing information from us, please e-mail your request to marketing@fabulousmasterpieces.co.uk with the title "Remove Me" in the subject line. Please include your complete name and mailing address (as well as your e-mail address) if you prefer not to receive direct mail postcards or catalogues from us.


    We link to other sites

    This web site links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

    Your Agreement

    By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy.

    Disclaimer & Liability

    We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time.  We will endeavour to ensure that all descriptions and illustrations of the items on the site or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations.

    Copyright Policy

    Copyright lasts for the lifetime of the artist plus a period of 70 years from the end of the year when he or she dies.  Fabulous Masterpieces, therefore can only reproduce paintings by artists who have entered into the public domain prior to 1940. In terms of photographs or images supplied to Fabulous Masterpieces, it is the customer's responsibility to make sure these images are either copyright free or that the customer has permission to use and supply the images to Fabulous Masterpieces.  Fabulous Masterpieces warrants that the customer either owns or has obtained copyright(s) or copyright permission to any image which is supplied to Fabulous Masterpieces for use/reproduction and the customer agrees to assume full legal and financial responsibility for any copyright suit or action which may take place regarding materials customer has supplied.

    Refund Policy - Portraits from Photographs

    A 50% non-refundable deposit is required to commission a portrait based on a photograph. If you are not satisfied with your portrait and would like the artist to make changes, your artist will be happy to do so. Changes requested must be written down by you in an email or letter to avoid any confusion and sent to Fabulous Masterpieces.  Fabulous Masterpieces will then pass on your instructions to your artist. A new photograph will then be taken of your amended portrait and be sent to you for your approval.  If you still would like alterations, your artist will be happy to do so (within reason) until you are delighted with your painting. Upon approval, you will then be asked to settle the remaining balance and once the oils have sufficiently dried we will then post your painting to you via special delivery. It is important to note, that once you have approved your portrait, no further alterations can or will be made and no refund can be given.

    Legal Governance

    Your use of this site and any contract between you and Fabulous Masterpieces for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.

     

    International Customs Import Duties

    If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. Usually there are no duties for paintings shipped in small quantities.

     

    Website Disclaimer

    The information contained in this website is for general information purposes only. The information is provided by Fabulous Masterpieces and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Fabulous Masterpieces. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Fabulous Masterpieces takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.